ITS is actively responding to the COVID-19 situation and making resources available for you. Learn more here.

Page tree

Overview

This section serves as a how-to-guide for those who need to set up an Outlook or Gmail address.

Setting up an Outlook Address

  1. Open a web browser window and navigate to outlook.com
  2. A large blue button should be on the screen “Create free account”. Click the button.
  3. A prompt will appear for Create account.
    1. Please choose what the account should be named (e.g. joebuser@outlook.com). Outlook.com or Hotmail.com can be chosen from a drop-down menu.
    2. If the desired new account name is taken, an error message in red text will be displayed: “Someone already has this email address. Try another name.”
      1. If Microsoft detects a similarly named account in use, it may prompt with “You may already have an account”.
      2. The option “Create the account anyway” can be chosen, but this could cause problems later. It is recommended that a new name be created. To do so, click the back arrow in front of the desired name to go back.
    3. Once an acceptable name has been chosen, click Next.
  4. A prompt will appear for Create a password. Select an appropriate password.
    1. The option to opt-in or opt-out of Microsoft offer emails can be toggled.
    2. If the selected password does not meet Microsoft’s standards, an error message in red text will be displayed: “Passwords must have at least 8 characters and contain at least two of the following: uppercase letters, lowercase letters, numbers, and symbols.
    3. Once an acceptable password has been chosen, click Next.
  5. A prompt will appear for What’s your name? Enter the appropriate First and Last name. When done, click Next.
  6. A prompt will appear for What’s your birth date?
    1. Select the appropriate country and birth date from the drop-down menus.
    2. Once all information is provided, click Next.
  7. A prompt will appear for Create account. This should be a verification step to protect against robotic hacking.
    1. Read the image and provide the characters seen within. If the image cannot be read, or the information is invalid upon entry, click the New button to receive a new image.
    2. An option for an audio challenge is available. Click the Audio button to use it as an alternative to the image.
    3. Once the characters have been provided, click Next.
  8. Microsoft should be processing the request. A prompt will appear with “Almost there…”.
  9. When finished, the prompt will disappear and display the inbox for the new account.
  10. Finally, to send the first email, Microsoft requests an account verification step.
    1. A prompt should appear with Verify your account.
    2. Microsoft requires the Country code and a Phone number be provided for verification.
    3. Once the information has been entered, click the Send code
    4. A new box will appear with Enter the access code. Provide the code obtained via SMS text message. If a code has not been received, click the I didn’t get a code text to send another.
    5. Once the code has been provided, click Verify.
      1. The verification step can take a minute, but if the code is not entered in a timely manner, it may give an error. Request a new code and complete the step above.
    6. The verification window will disappear and the message(s) will be sent out.
  11. Congratulations! A new personal Outlook account has been set up.



Any questions or problems with this guide can be directed to the Office of Information Security via email at ociso@tntech.edu or phone, extension 3913, 6859, or 3400.

Setting up a Gmail Address

  1. Open a web browser window and navigate to google.com.
  2. Click the blue Create account link and then select For myself.
  3. A prompt will appear for Create your Google Account.
    1. Complete the required fields:
      1. First and Last name.
      2. The desired Username
        Note: This is what is displayed before the @ symbol of the email (e.g. joebuser@gmail.com).
        1. If the desired username is already taken, an error message in red text will be displayed: “That username is taken. Try another.
      3. Desired password. (Must use 8 or more characters with a mix of letters, numbers, and symbols.)
        1. If the desired password did not meet the complexity requirements, an error message in red text will be displayed: “Please choose a stronger password. Try a mix of letters, numbers, and symbols.
    2. Click Next.
  4. Optional but recommended steps:
    1. Enter a mobile phone number. (Note: This is used only for account security/recovery in the event of a forgotten password and will not be visible to others.)
    2. Enter a recovery email address. (Note: This is used only for account security/recovery in the event of a forgotten password and will not be visible to others.)
    3. Enter your birthday. (Note: Used to verify your identity should you ever need to reset your password.)
    4. Enter your gender.
  5. Click Next.
  6. If a phone number was entered:
    1. Select Send to be texted a 6-digit code to verify the number.
      1. Enter the verification code sent to the listed phone.
      2. If this is not a mobile phone:
        1. Click Call instead to be given an audio code.
        2. Click Verify.
  7. At the Get more from your number screen:
    1. Click Skip.
  8. Select Not now to verify later.
  9. Read the Privacy and Terms.
    1. (Optional: Read the MORE OPTIONS settings by clicking the expansion link.)
  10. When finished, click the "I agree" button.
  11. The Google Account dashboard will be loaded and displayed.
  12. To access the new Gmail address:
    1. Go to www.gmail.com.
    2. Click through the Welcome messages.
    3. A box named Setup Progress will be displayed at the bottom of the page, which will show how to use Gmail as well as customize any settings.
      1. As each link is clicked, it will be marked as complete, or:
      2. Click the small “x” to close the window and skip the tour.
  13. Congratulations! A new personal Gmail account has been set up.



Any questions or problems with this guide can be directed to the Office of Information Security via email at ociso@tntech.edu or phone, extension 3913, 6859, or 3400.

How helpful was this information?

Your Rating: Results: 1 Star2 Star3 Star4 Star5 Star 44 rates