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Overview

Tennessee Tech will be upgrading the EagleCard and Access Control service. These upgrades include a refresh of all card readers and hardware as we move toward contactless campus cards. This article serves as an FAQ and Status update page.

Faculty/Staff photo submission deadline:  8/15/2020

Student photo submission deadline: 8/10/2020

Awesome Eagle Student ID (new version)

Frequently Asked Questions (FAQ)

Please check below for answers to questions you might have about the process.


Most asked questions...

 I'm trying to submit my photo, but "Click to submit a new photo" is missing. What do I do?

When attempting to submit your photo, you may find that the link "Click to submit a new photo" is missing.

Begin by trying the following:

  1. A "hard refresh" on your browser. 
    1. PC: hit Ctrl+Shift+R and try to log in again
    2. Mac: hit Cmd+Shift+R and try to log in again
  2. If that didn't work, clear the cache on your browser. Instructions for doing so in the most popular browsers:
    1. Chrome
    2. Firefox
    3. Safari
    4. Edge
  3. If clearing the cache didn't work, either, please attempt to submit a photo from a different device (if available).

If all of these steps prove unsuccessful, please contact the EagleCard Office for additional assistance.

 Am I required to get a new EagleCard?

Yes.  Once this project is completed, all readers on campus will be contactless.  In order to use the new readers at access-controlled doors, dining, bookstore, etc., a new contactless card will be required.

Even if you do not require access to any access-controlled doors, are taking classes remotely, etc., the EagleCard is your campus ID and it is required that you have one.

 I live far away and am taking remote classes. Is it possible to mail my new EagleCard to me?

Contact the EagleCard Office at EagleCard@tntech.edu to inquire.

 When will I get my new EagleCard?

Once your photo has been approved, the EagleCard staff will process and print your new ID card.

Faculty/Staff

Once your photo has been approved, and the infrastructure upgrade is complete in your building, the EagleCard staff will process and print your new ID card.  The EagleCard office will then contact you to make arrangements for the delivery of your card and the return of your old EagleCard.

Students Living On-Campus

You will be able to retrieve your card during check-in at your Residential Life office in your Residence Hall, or from the Tech Village Community Center.

Students Living Off-Campus

There will be five locations from which to pick up your EagleCard and personal protective equipment (PPE). The location you visit is dependent upon your last name.

  • names A-E – Roaden University Center (RUC) Multipurpose Room
  • names F-J – Hooper-Eblen Center (HOOP)
  • names K-O – Bryan Fine Arts Building (BFA)
  • names P-T – Volpe Library (LIBR)
  • names U-Z – Memorial Gym (MGYM)

There will be tables at these locations, open on the following dates from 8:00am to 4:30pm:

  • Thursday, August 20th
  • Friday, August 21st
  • Monday, August 24th
 How do I submit my photo?

We've prepared these instructions to help guide you through submitting your photo.

 Why are we upgrading/changing EagleCard?

The new system provides us with a secure, encrypted card that provides an overall better user experience. 

 What benefits does the new system offer?

The contactless cards offer a more reliable access control experience with more security, better monitoring, and ease of operation. 

 When will my building be completed?

Buildings will be transitioned to the new contactless card system in the order listed in the status table below.  The dates will be updated as more information is available. 

 How does the new system work?

The new access control system will be based on contactless near-field communications (NFC) technology.  This will result in no wear & tear to your card and will provide a better and more reliable experience.  The new user portal provides many more options.



If you have questions that aren't answered here, please reach out to the myTECH Helpdesk.

Status of Building Transitions

View the chart below to see when your building will be migrated. All dates are tentative.

Legend:     TBD     DATE CHOSEN     SCHEDULED     IN PROGRESS     COMPLETE


BuildingDate to BeginStatus
Jere Whitson Building (JWB)

7/21/20

COMPLETE

Roaden University Center (RUC)

7/27/20

COMPLETE

Murphy Hall (MURP)

7/29/20

COMPLETE

Jobe Hall (JOBE)

7/30/20

COMPLETE

Tech Village Community Center (TVW)

8/03/20

COMPLETE

Tech Village Laundromat (TVE)

8/03/20

COMPLETE

Maddux Hall (MDDX)

8/05/20

COMPLETE

McCord Hall (MCRD)

8/10/20

COMPLETE

Warf Hall (WARF)

8/11/20

COMPLETE

Ellington Hall (ELNG)

8/11/20

COMPLETE

Evins Hall (EVIN)

8/14/20

COMPLETE

Browning Hall (BRNG)

8/17/20

COMPLETE

Kittrell Hall (KITT)

8/17/20

COMPLETE

Crawford Hall (CRAW)

8/18/20

COMPLETE

University Services Building (USVC)

8/19/20

COMPLETE

New Hall South (NEWS)

8/19/20

COMPLETE

Cooper Hall (COOP)

8/27/20

COMPLETE

Dunn Hall (DUNN)

8/28/20

COMPLETE

Clement Hall (CLEM)

9/1/20

COMPLETE

Volpe Library (LIBR) #1

9/3/20

COMPLETE

Volpe Library (LIBR) #2

9/4/20

COMPLETE

Bartoo Hall (BART)

9/8/20

COMPLETE

Alumni Building (ALUM)

9/10/20

COMPLETE

Bell Hall (BELL) #1

9/14/20

COMPLETE

Bell Hall (BELL) #2

9/16/20

COMPLETE

Oakley Hall (OKLY)

9/21/20

SCHEDULED

Henderson Hall (HEND)

9/23/20

SCHEDULED

TJ Farr Hall (FARR)

9/25/20

SCHEDULED

Johnson Hall (JOHN)

TBD


Bryan Fine Arts (BFA)

TBD


Southwest Hall (SWH)

TBD


Ray Morris Hall (RMH, a.k.a STEM)

TBD


Foundation Hall (FNDH)

TBD


Pinkerton Hall (PINK)

TBD


Prescott Hall (PRSC) #1

TBD


Prescott Hall (PRSC) #2

TBD


Brown Hall (BRWN)

TBD


MS Cooper Hall (MSCP)

TBD


New Hall North (NEWN)

TBD


East Stadium (ESTA)

TBD


Student Recreation and Fitness Center (SRFC)

TBD


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