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Overview

This article explains the Abuse reporting enhancement that is now a part of Office 365 and the Outlook client for Tennessee Tech users.

Beginning in August 2019, the abuse reporting on campus received some upgrades. Available in both the Outlook mail client and Office 365 webmail, there is a new reporting feature. This feature reports the message to abuse@tntech.edu and moves the message to your deleted items. Additionally, the feature gives ITS the complete message so ITS can track the message's origin to protect from future attacks.

Abuse Reporting in Outlook 2019

If using the Outlook 2019 client, you can follow these steps to report a suspected message:

  1. Open the Outlook 2019 program.

  2. Select the suspected message from the reading pane.

  3. In the top ribbon, find the Phish Alert Report button.
    Outlook 2019 Ribbon screenshot

  4. To the right of the message, a pane will appear named Phish Alert V2 TTU OCISO. This will detail the information about the message to be reported.
    phish alert window with confirmation

  5. To send the message to abuse, click the Phish Alert button at the bottom.

  6. A popup will appear, thanking the reporting user for using the feature. The popup will close itself after a few seconds. The message will be removed from the inbox.

    confirmation that phishing alert has been sent to security


Abuse Reporting in Outlook 2016

If using the Outlook 2016 client, you can follow these steps to report a suspected message:

  1. Open your Outlook 2016 program.

  2. Select the suspected message from the reading pane.

  3. At the top of the message, find the Phish Alert V2 link below the sender's image. Select the link.
    Phish Alert V2 link below sender information on email
  4. Below the link, a pane will appear named TTU OCISO. This will detail the information about the message to be reported.

  5. To send the message to abuse, click the Phish Alert button at the bottom.
    Phish Alert V2 image indicating the Phish Alert button must be pressed to send the message
  6. A grey message will be appended saying Complete... and the message will be removed from the inbox.
    Phish Alert V2 image with completed message after sent


Abuse Reporting in Office 365

If using Office 365 webmail, you can follow these steps to report a suspected message:

  1. Navigate to Office 365 and login to your email account.

  2. Select the suspected message from the reading pane.

  3. At the top of the message, find the ellipsis icon, which looks like three dots. Click the ellipsis.
    Email message heading example, ellipsis on end has more options
  4. A long list of actions will appear in a menu. Towards the last items will be Phish Alert V2. Click the item.
    Ellipses options, Phish Alert V2 second from the bottom
  5. To the right of the message, a pane will appear named Phish Alert V2 TTU OCISO. This will detail the information about the message to be reported.
    Phish Alert V2 side message with reporting button
  6. To send the message to abuse, click the Phish Alert button at the bottom.

  7. A popup will appear, thanking the reporting user for using the feature. The popup will close itself after a few seconds. The message will be removed from the inbox.
    Phish Alert V2 confirmation popup


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