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The myTECH HelpDesk is where you go to get assistance with anything related to technology. The Helpdesk is responsible for offering general IT assistance to the campus family and serves as liaison to the greater ITS organization on behalf of TTU faculty, staff, and students.

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How myTECH Can Help

The myTECH HelpDesk offers first-level (Tier1) IT services to the TTU community. These services would include:

  • Password resets for Banner SSB (Eagle Online), Banner INB, and Email Accounts
  • Network connectivity troubleshooting
  • General technology knowledge base
  • Student PC Service—general assistance with computer-related issues for students currently enrolled at TTU1
  • Scantron exam grading
  • Tier1 support for TTU-owned faculty/staff devices

    We do not service the personal devices of faculty and staff.

Office Hours

Much of campus is working remotely these days. This includes the myTECH staff. You may still reach us by email or by phone.

Hours during the regular semester are Monday-Friday, 8:00am-4:30pm CST.

Exceptions to these hours (such as semester breaks and holidays) are listed in this separate article.

Contact and Location Information

The myTECH Helpdesk is located on the main floor of the Volpe Library in suite 256. Look for the cubicle area in the East Wing.

During office hours we are also available by phone at (931) 372-3975 or email at If you cannot reach us by phone, please leave a voicemail with your name, a callback number, and a description of the issue you're experiencing.

1We cannot perform hardware repairs or provide paid software or operating systems to students. View a list of discounted software available to students.

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