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Information about password requirements, expiration dates, and how to change or reset your password for Banner SSB and INB.

Instructions: Banner Password Expirations

(Eagle Online, Banner Self Service for Employees, Internet Native Banner)

The SSB PIN ( Banner Self Service for Employees and Eagle Online) will expire every 180 days for all users from the date you are asked to change your PIN.

Self Service Banner (SSB)

(Eagle Online and Banner Self Service for Employees)

A few days before your PIN expires, you will receive the message shown below after you have entered your T-Number and PIN. At this point you should change your PIN.

        Banner Login Change PIN

  • Your PIN must be 6 numbers or letters of the alphabet.
  • It is case sensitive (so "a" is different from "A").
  • You may not use any special characters, such as &, *, $, etc.
  • You may not change it to the same PIN that you had been using.
  • It cannot be 999999.
  • It should not be the same number or letter repeated 6 times or a simple sequence, such as 123456, etc.
    In order to create a stronger, more secure PIN, we recommend using a combination of digits, UPPER case and lower case letters.

The SSB PIN will expire every 180 days from this point forward.

  • If your PIN has already expired, you will receive this message. At this point you MUST change your PIN.
  • You can change your PIN at any time by choosing the Change your PIN link on the Personal Information page.
  • Remember at any time, if you have forgotten your PIN, you can enter your T-Number and click on the Forgot PIN? button.
  • After clicking on the Forgot PIN? button you will be asked the security question that you set up on your first logon.
  • When you answer this question correctly it will take you to the form to change your PIN.
  • If you do not know you T-Number and cannot find it, you may contact:
    • myTECH Helpdesk at 931-372-3975
    • Registration Office at 931-372-3966 for students
    • Human Resources office at 931-372-3034 for employees

Forgot your Banner SSB Password?

Please go to Eagle Online, select Enter Eagle Online and enter your T#. Then click the Forgot PIN button. This will allow you to reset your own password with your questions you set up on your first login.

If you have never logged in before and have issues, you can

  • come by in person to Information Technology Services in Volpe Library. Go to the myTECH Helpdesk in room 256. You must have a photo ID.
  • or, call the myTECH Helpdesk at 931-372-3975.

If you need additional assistance, contact:

  • myTECH Helpdesk at 931-372-3975
  • Human Resources office at 931-372-3034 for employees
  • Registration Office at 931-372-3966 for students

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