I receive an error “Your client was not launched with valid SAML2 credentials. Please contact your Administrator.” What do I need to do?
Please update your Horizon client to the current release.
- For personally-owned devices, you may be able to use the client’s built-in Software Update functionality. If that is not available, or is not finding the current client version, downloads for all supported platforms are available at https://www.vmware.com/go/viewclients.
- For university-owned devices, current client releases are available via Software Center (for Windows) and Self Service (for macOS).
If you continue to receive this error after updating your client, please contact the myTech Helpdesk.
I receive an error “The View Agent reports that this desktop is currently logging off a previous session. Please try again later.” What do I need to do?
Right click on the desktop pool you are interested in using and select “Reset Desktop” or “Reset” depending on your client. Wait a moment and double click on the desktop pool again.
If this option is not available or does not correct the issue, please contact the myTech Helpdesk for assistance.
After logging into the TechAnywhere service I have additional servers shown in my Horizon Client; which one should I use for future connections?
Each time you connect to the TechAnywhere service you are connected to one of several servers responsible for this service. Continue to use the icon for techanywhere.tntech.edu, and you will be directed to the appropriate server each time.